Customer Service Rep I

US-MO-Union
2 weeks ago
ID
2017-1933
# of Openings
1
Category
Customer Service/Support

Overview

MFA Oil Company is a growing, farmer-owned energy supply cooperative with a long record of success. Founded in 1929, we have grown to become one of the country’s leading propane, refined fuel and lubricant suppliers and we are looking for people with the right blend of experience and knowledge to join our team.

 

A Customer Service Represenative performs efficient accounting, record keeping, customer service, and other clerical duties at a refined fuel and/or propane plant.

 

We offer competitive compensation plans, profit sharing and affordable benefit options. If you want to work for a company that invests in employee development and offers opportunities for advancement, join the MFA Oil team today!

 

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Essential Duties and Responsibilities:

  • In an accurate and timely manner, complete daily sales and deposit reporting.
  • Make sure daily sales and receipts are listed accurately on monthly stock sheets.
  • Insure that customer payments are completed accurately and applied to the correct account.
  • Insure that petty cash reimbursements are completed accurately and that proper supporting documentation is attached.
  • Assist manager in securing all tax exemption forms (FE7, MO1, etc.)      
  • Make sure they are complete and maintain a file on all forms.
  • Answer phones, greet customers and satisfy routine requests courteously.
  • Be sure that all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures.
  • Process daily correspondence from customers and home office in a timely manner.
  • Make sure that proper new customer documentation is completed, including JOT 4, credit application, loaned equipment agreements, propane tank leases.      
  • Maintain up-to-date filing systems.
  • Assist with sales and collection of accounts receivable as directed by manager.
  • Perform other duties as assigned.

Job Requirements

Qualifications:

  • High School education or GED
  • Basic understanding of accounting principles
  • Ability to type and operate a calculator efficiently.
  • Good math and computer skills
  • Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.

Preferred Skills

Preferred Skills:

  • Ability to meet deadlines with a high degree of time management skills
  • Able to perform detail work with accuracy
  • Ability to grasp new concepts quickly
  • Ability to work both independently and in a team environment is essential
  • Ability to work well with others.
  • Ability to work at a fast pace.
  • Ability to set priorities and goals and develop plans for achieving them.

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