Senior Application Support Analyst 1

US-MO-Columbia
2 months ago
ID
2017-1514
# of Openings
1
Category
Information Technology

Overview

MFA Oil Company is a growing, farmer-owned energy supply cooperative with a long record of success. Founded in 1929, we have grown to become one of the country’s leading propane, refined fuel and lubricant suppliers and we are looking for people with the right blend of experience and knowledge to join our team.

 

This position will be responsible for first & second tier support services for applications which fall in the responsibility of Development Operations. This could include DSI, Okta, Salesforce, SharePoint, DNN or Analytics visualization tools among others.

 

We offer competitive compensation plans, profit sharing and affordable benefit options. If you want to work for a company that invests in employee development and offers opportunities for advancement, join the MFA Oil team today!

 

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

 

Responsibilities

• Support incidents, problems, enhancements, and projects for all platforms administered by Development Operations
• Recommend appropriate solutions for incidents (e.g., workarounds, root-cause fixes/enhancements, effort estimates)
• Proactively manage issues/risks and escalate them as needed in a timely manner
• Effectively collaborate with numerous technology and business teams across multiple locations
• Drive problem resolution and document root cause
• Identify and drive continuous improvement initiatives
• Create and maintain support documentation
• Participate in release activities to help ensure quality deployments into production
• Work closely with stakeholders and business leaders to demonstrate the highest levels of customer service, communication, productivity, and professionalism
• Work with internal development staff or external software vendors to troubleshoot and resolve issues reported
• Assist with improvement planning and business analysis
• Mentor other team members and perform documentation and knowledge transfers
• Provide system support, including researching and resolving problems, unexpected results or process flaws; performing scheduled activities; recommending alternative solutions or methods to meet requirements.
• Help create, manage and enforce system standards, policies and procedures.
• Work to troubleshoot issues and escalate to vendor if necessary, maintaining updated information to all applicable internal and external users & stakeholders
• Use system reporting features to perform analysis and communicate information to management.
• Participate in software validation and testing activities.
• Coordinate, track, and report on the progress work assignments and/or projects.
• Know and adhere to company policies and procedures.
• Follow posted work schedule, and adhere to proper clocking procedures to accurately reflect hours worked.
• Maintain timely and professional communication with management, employees, vendors and customers. Keep supervisor informed of any problems and/or any issues that need attention.
• Other duties as assigned

Job Requirements

• Associates or Undergraduate degree, or at least 5 years of experience in application support.
• 5+ years of experience in technical support, or systems analysis
• Experience recording and solving application support issues from customers, prioritizing requests and implement and communicate timely solutions
• Excellent analytical, organizational and creative problem solving skills
• Excellent customer service and communication skills
• Understand the need for change management and a structured system for technological implementations and management.
• Basic knowledge of networking systems and Cisco infrastructure solutions is necessary.
• Must maintain a valid driver’s license.
• Work scheduled overtime and be available for on-call rotation for emergency overtime when the need arises by responding to overtime call outs before and after standard scheduled hours of work.
• Lift, reach, stoop and or bend to retrieve products and supplies from shelves, under counters or stacks of inventory weighing up to 50lbs.
• Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.
• Strong proficiency with MS Office Suite to include Microsoft Excel, Power Point and Word.
• 2+ years of experience developing and/or reviewing SQL scripts preferred.
• Working knowledge of JD Edwards Enterprise One, DSI, Okta, Salesforce, SharePoint preferred.
• Exposure to Business Intelligence visualization tools, dashboards, reports preferred.
• Familiar with Microsoft Windows, General IT infrastructure (hardware, databases, operating systems, etc.) preferred.

Preferred Skills

• Ability to multi-task.
• Ability to meet deadlines with a high degree of time management skills
• Ability to work both independently and in a team environment is essential
• Able to perform detail work with accuracy
• Ability to grasp new concepts quickly
• Ability to work well with others.
• Ability to work at a fast pace.
• Ability to set priorities and goals and develop plans for achieving them.
• Ability to work extended hours as required.

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